Tag: retail
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Black Friday: Strategic Sales Event or a Train Everyone Forgot to Get Off?
Here’s a controversial thought to kick things off: Black Friday might be retail’s biggest tradition — and biggest trap. Every year the same thing happens: Retailers flood customers with messages, slash margins, and compete on volume instead of relevance… all because everyone else is doing it. And that’s what makes me wonder: Is Black Friday actually…
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🧩 The Messy Middle: Why AI in Retail Isn’t a Straight Line
If you’ve ever tried something new, you’ll know it rarely — actually never — goes exactly according to plan. That’s as true for learning to ride a bike (yes, here we go again with the bike analogy) as it is for transforming a business. A typical “AI transformation journey” — including several I’ve personally been part of…
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Making Sense of AI in Retail — Where and how to Start?
Everyone’s talking about AI. But for most retailers, the biggest challenge isn’t whether to adopt AI — it’s where to begin. Do you focus on internal efficiencies, better customer experiences, or fixing pricing and promotions? And what kind of AI do you even need? LLMs? GenAI? Agentic AI? Here’s a simple way to frame your…
From AI to ROI 